How should news sites handle dissatisfied and grumpy readers after going through the rigours of a major redesign?
Here’s how two major organisations handled it.
Google News, which recently introduced major design changes, oriented mostly towards better personalisation, gave back readers a bit of what they wanted: "…some of you wrote in to say you [...]

We now have a fairly good idea of how the BBC news site is going to look like after the ongoing redesign, said to be the most substantial in recent years.
Some aspects of the redesign have been revealed earlier: that the navigation moves up, for instance. But in a post on a BBC blog, eidtor [...]

This redesign, which the world is talking about, has Google News developing its core aggregation model in the direction of customisation and personalisation. Google News continues to stick to its strength - which is all about getting machines to do the work of crunching news data from endless sources and moulding and filtering it as [...]